Frequently Asked Questions (FAQ)
Welcome to the Amarosa FAQ page.
We're committed to making your shopping experience as smooth and enjoyable as possible. If you can't find the answer you're looking for, our customer support team is always happy to help.
1. How long will it take to receive my order?
Estimated delivery times are:
Order Processing:
1–3 business days
Shipping Time:
6–10 business days
Estimated Total Delivery:
7–13 business days
Please note that delivery times are estimates and may vary due to shipping carriers, customs processing, holidays, or other unforeseen circumstances.
For more information, please visit our Shipping Policy.
2. Do you offer free shipping?
Yes! We proudly offer FREE standard shipping on all eligible orders within Canada and the United States.
For complete details, please refer to our Shipping Policy
3. Where is Amarosa located?
Amarosa is a Canadian online fashion boutique based in Surrey, British Columbia.
We specialize in elegant dresses for weddings, special occasions, and celebrations, with plans to expand into additional fashion collections in the future.
4. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
We'll work with you to arrange a replacement or refund at no additional cost.
Please see our Return & Refund Policy for full details.
5. Can I cancel my order?
Yes.
Orders may be cancelled within 24 hours of being placed.
To request a cancellation, please email us as soon as possible with your order number.
After 24 hours, your order may already be in processing and cancellation cannot be guaranteed.
6. What is your return policy?
We offer a simple 30-day return policy for eligible items.
Returned items must be:
- Unworn and unused
- In their original condition
- Returned with original tags and packaging
For complete details, please visit our Return & Refund Policy.
7. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
8. Do your dresses come with a warranty?
If your item arrives damaged, defective, or with a manufacturing fault, we'll gladly replace it or issue a refund in accordance with our Return & Refund Policy.
9. How can I contact customer support?
You can reach us anytime by emailing:
Our support team responds to most inquiries within 1–2 business days.
10. Do you ship internationally?
At this time, Amarosa ships to:
- Canada
- United States
We're working to expand our shipping destinations in the future.
11. Do you have a physical store?
No.
Amarosa is an online-only fashion boutique.
Operating exclusively online allows us to offer carefully curated collections, competitive pricing, and convenient shopping from anywhere.
12. Do you offer bulk or wholesale orders?
Yes.
If you're interested in placing a larger order for a business, wedding party, organization, or special event, please contact our customer support team to discuss available options.
13. Can I exchange my order?
Yes.
Eligible items may be exchanged for another size, colour, or available product.
Please contact our support team before returning your item so we can guide you through the exchange process.
14. How can I track my order?
As soon as your order ships, you'll receive a shipping confirmation email with your tracking number.
You can use the tracking link provided in the email to monitor your shipment until it arrives.
15. How do I choose the right size?
Each product page includes a detailed size guide to help you find your best fit.
If you're between sizes or have questions about sizing, please contact us before placing your order. Our team is happy to help you choose the best size.
16. Do your dresses fit true to size?
Most of our dresses fit true to size. However, sizing may vary slightly depending on the style and fabric.
We recommend reviewing the size chart provided on each product page before ordering.
If you're unsure, feel free to contact us for sizing assistance.
17. What if I need my dress for an upcoming event?
If your event is approaching soon, we recommend placing your order as early as possible.
Delivery estimates are provided on each product page and in our Shipping Policy. While we work hard to ship orders promptly, we cannot guarantee delivery by a specific event date due to factors outside our control.
18. How should I care for my dress?
Care instructions may vary depending on the fabric and design.
Please refer to the care label inside your garment. In general, we recommend following the manufacturer's care instructions to help preserve the quality and longevity of your dress.
19. Will sold-out items be restocked?
Some of our most popular styles may be restocked, while others are available for a limited time only.
If a product is currently unavailable, we recommend checking back regularly or contacting our support team for availability updates.
20. Can I modify my shipping address after placing an order?
If your order has not yet entered processing, we may be able to update your shipping address.
Please contact us as soon as possible with your order number. Once an order has been processed or shipped, we may no longer be able to make changes.
Still Need Help?
If your question wasn't answered above, we'd love to hear from you.
Store Address: 8250 158 Street, Surrey, BC V4N 0R5, Canada
Store Email: Info@Amarosaclothing.com
Store Phone: (778) 764-5309
Customer Service Hours: Monday to Friday: 9:00am-5:00pm (PDT)
We do our best to reply to your e-mail within 1-2 business days.