FAQ
Frequently Asked Questions (FAQ)
Welcome to the Amarosa FAQ page.
We're committed to making every order as smooth and enjoyable as possible. If the answer isn't here, our customer support team is always happy to help.
1. How long does delivery take?
Estimated delivery times are:
Order Processing:
1–3 business days
Shipping Time:
6–10 business days
Estimated Total Delivery:
7–13 business days
Delivery times are estimates and may vary due to shipping carriers, holidays, or other unforeseen circumstances.
For more information, please visit our Shipping Policy.
2. Is free shipping available?
Yes. Amarosa offers FREE standard shipping on all eligible orders within Canada, with no minimum purchase required.
For complete details, please refer to our Shipping Policy.
3. Where is Amarosa located?
Amarosa is a Canadian online fashion boutique based in Surrey, British Columbia.
We specialize in elegant dresses for weddings, special occasions, and celebrations, with plans to expand into additional fashion collections in the future.
4. What happens if an item arrives damaged or incorrect?
If an order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Amarosa will arrange a replacement or refund at no additional cost.
Please see our Return & Refund Policy for full details.
5. Can an order be cancelled?
Yes.
Orders may be cancelled within 24 hours of being placed.
To request a cancellation, please email us as soon as possible with the order number.
After 24 hours, an order may already be in processing and cancellation cannot be confirmed.
6. What is the return policy?
Amarosa offers a simple 30-day return policy for eligible items.
Returned items must be:
- Unworn and unused
- In their original condition
- Returned with original tags and packaging
There are no restocking fees.
For complete details, please visit our Return & Refund Policy.
7. When are refunds issued?
Once a returned item has been received and inspected, approved refunds are issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on the financial institution or payment provider.
8. What if an item has a manufacturing fault?
If an item arrives damaged, defective, or with a manufacturing fault, Amarosa will replace it or issue a refund in accordance with our Return & Refund Policy.
9. How can customer support be reached?
Our team can be reached by email at:
Customer Service Hours: Monday to Friday, 9:00am–5:00pm (Pacific Time). Most inquiries receive a reply within 1–2 business days.
10. Does Amarosa ship internationally?
At this time, Amarosa ships within:
- Canada
We're working to expand our shipping destinations in the future.
11. Is there a physical store?
No.
Amarosa is an online-only fashion boutique.
Operating exclusively online allows us to offer carefully curated collections, competitive pricing, and convenient shopping from anywhere in Canada.
12. Are bulk or wholesale orders available?
Yes.
For larger orders placed for a business, wedding party, organization, or special event, please contact our customer support team to discuss available options.
13. Can an order be exchanged?
Yes.
Eligible items may be exchanged for another size, colour, or available product.
Please contact our support team before returning an item so we can guide the exchange process.
14. How can an order be tracked?
As soon as an order ships, a shipping confirmation email is sent containing the tracking number.
The tracking link provided in that email can be used to monitor the shipment until it arrives.
15. How is the right size chosen?
Each product page includes a detailed size guide to help with finding the best fit.
For questions about sizing, or for anyone between sizes, please contact us before placing an order. Our team is happy to help.
16. Do the dresses fit true to size?
Most Amarosa dresses fit true to size. However, sizing may vary slightly depending on the style and fabric.
We recommend reviewing the size chart provided on each product page before ordering.
For sizing assistance, please feel free to contact us.
17. What if a dress is needed for an upcoming event?
For an event that is approaching soon, we recommend placing the order as early as possible.
Delivery estimates are provided on each product page and in our Shipping Policy. While we work hard to ship orders promptly, delivery by a specific event date cannot be confirmed due to factors outside our control.
18. How should a dress be cared for?
Care instructions may vary depending on the fabric and design.
Please refer to the care label inside the garment. In general, we recommend following the manufacturer's care instructions to help preserve the quality and longevity of the dress.
19. Will sold-out items be restocked?
Some of our most popular styles may be restocked, while others are available for a limited time only.
If a product is currently unavailable, we recommend checking back regularly or contacting our support team for availability updates.
20. Can the shipping address be changed after ordering?
If an order has not yet entered processing, we may be able to update the shipping address.
Please contact us as soon as possible with the order number. Once an order has been processed or shipped, changes may no longer be possible.
Still Need Help?
If a question wasn't answered above, we'd love to hear from you.
Store Address: 8250 158 Street, Surrey, BC V4N 0R5, Canada
Store Email: info@amarosaclothing.com
Store Phone: (778) 764-5309
Customer Service Hours: Monday to Friday: 9:00am-5:00pm (Pacific Time)
We do our best to reply to your e-mail within 1-2 business days.