Refund policy
Last Updated: August 2026
At Amarosa, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help make the return process as simple and straightforward as possible.
Order Cancellations
Orders may be cancelled within 24 hours of being placed.
To request a cancellation, please contact us at:
Please include your order number in your email.
After 24 hours, your order may already be in processing and cancellation cannot be guaranteed. Once an order has been shipped, it can no longer be cancelled.
30-Day Returns
You may request a return within 30 days of receiving your order.
To qualify for a return, your item must be:
- Unworn and unused
- In its original condition
- Returned with all original tags, packaging, and accessories
- Free from stains, odors, perfume, makeup, or signs of wear
Our customer support team will guide you through every step of the return process.
No Restocking Fees
Amarosa does not charge any restocking fees.
Return Summary
Return Window:
30 days from the date your order is delivered.
Condition Requirements:
- Unused
- Original packaging
- Original tags attached
- Original condition
Restocking Fee:
None
Return Shipping Costs
Incorrect, Damaged, or Defective Items
If you receive an item that is:
- Incorrect
- Damaged during shipping
- Defective
Amarosa will cover the return shipping cost and provide either:
- A replacement (subject to availability), or
- A full refund.
Change of Mind
If you wish to return an item because:
- You ordered the wrong size
- You changed your mind
- You no longer want the item
- The style wasn't what you expected
You are responsible for the cost of return shipping.
Original shipping charges (if any) are non-refundable.
How to Return an Item
Step 1 – Contact Us
Email:
Include:
- Your order number
- The item(s) you'd like to return
- The reason for your return
Step 2 – Return Authorization
Our support team will review your request and provide return instructions.
Please do not send items back without contacting us first.
Step 3 – Ship Your Return
Package the item securely in its original packaging with all tags and accessories included.
Once shipped, we recommend keeping your tracking information until your return has been received.
Refunds
After your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution or payment provider.
Exchanges
We currently accept exchanges for eligible items, including:
- Different sizes
- Different colours
- The same product (subject to availability)
To request an exchange, please contact us before returning your item.
Lost or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We'll work directly with the shipping carrier to investigate your shipment.
If your package is confirmed lost during transit, we'll either:
- Send a replacement (subject to availability), or
- Issue a full refund.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Final Sale items
- Gift cards
- Intimate apparel (where applicable)
- Items marked as non-returnable on the product page
Policy Updates
Amarosa reserves the right to update or modify this Return & Refund Policy at any time.
Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions regarding returns or refunds, we'd be happy to assist you.
Store Name: Amarosa
Store Address: 8250 158 Street, Surrey, BC V4N 0R5, Canada
Store Email: Info@Amarosaclothing.com
Store Phone: (778) 764-5309
Customer Service Hours: Monday to Friday: 9:00am-5:00pm (PDT)
Response Time: We do our best to reply to your e-mail within 1-2 business days.