Shipping policy

Last Updated: August 2026

At Amarosa, we are committed to delivering a seamless experience from the moment an order is placed to the day it arrives.

Shipping Destinations

We currently ship to customers in:

  • Canada

We're working to expand our shipping destinations in the future.

Where Your Order Ships From

Amarosa is a Canadian business based in Surrey, British Columbia. Our dresses are made by our manufacturing partner in China and shipped directly to you from there, rather than being held in stock in Canada.

We want you to know this before you order, not after. It does mean delivery takes longer than a domestic order — please allow 7–13 business days in total.

Every order is tracked from dispatch to your door, and you can check yours any time on our order tracking page.

Order Processing

All orders are carefully reviewed and prepared before shipment.

Order Cut-Off Time:
5:00 PM Pacific Time

Orders placed after the daily cut-off time will be processed on the next business day.

Processing Time:
1–3 business days (Monday–Friday)

Estimated Delivery Times

Below are our estimated delivery timelines:

  • Order Cutoff Time: 5:00 PM Pacific Time Orders placed after this time will be processed the next business day, which may add one extra day to the delivery estimate.

  • Order Handling Time: 1–3 business days (Monday–Friday) Once your order is processed, it will be shipped by one of our trusted carriers.

  • Transit Time: 6–10 business days (Monday–Friday)

  • Estimated Delivery Time: 7–13 business days (Monday–Friday)

Please note that delivery times are estimates only and may vary due to factors outside our control, such as weather, holidays, or carrier delays.

Shipping Carriers

Because your order ships internationally, it travels with one of our international shipping partners:

  • UBI Smart Parcel
  • YunExpress
  • UPS
  • DHL
  • FedEx

Final-mile delivery within Canada is completed by Canada Post or a regional courier, depending on your address. Your tracking number follows your parcel across both stages.

Shipping Rates

Free Standard Shipping

We proudly offer FREE standard shipping on all eligible orders within Canada.

No minimum purchase is required.

  • Currency: All prices are displayed and charged in Canadian Dollars (CAD)

Customs, Duties & Import Charges

Amarosa is a Canadian business based in Surrey, British Columbia. Some of our items are shipped to you directly from our international fulfillment partners.

Because of this, an order may in some cases be subject to import duties, taxes, or carrier brokerage fees assessed by the Canada Border Services Agency (CBSA) when it arrives in Canada.

  • These charges are determined by the CBSA and the delivering carrier — not by Amarosa.
  • They are not collected by us at checkout and are not included in the price you pay on our website.
  • Where they apply, they are the responsibility of the recipient and are typically collected by the carrier at the time of delivery.

If you are charged an unexpected import fee on an Amarosa order, please contact us at info@amarosaclothing.com with your order number and a copy of the charge, and we will do our best to help you resolve it.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

You can use this tracking information to monitor your shipment from dispatch to delivery.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible.

We'll gladly work with the shipping carrier to help resolve the issue and keep you informed throughout the process.

Missing Items

If your package arrives but one or more items from your order are missing, please contact us within 30 days of delivery at info@amarosaclothing.com. Please include your order number and a description of the missing item(s). We'll investigate with our fulfillment team and either ship the missing item(s) at no additional cost or issue a refund for them, whichever you prefer.

Shipping Delays

While we strive to meet all estimated delivery times, occasional delays may occur due to:

  • Severe weather
  • High shipping volumes
  • Carrier service interruptions
  • Holidays

We appreciate your patience and understanding should any unexpected delays occur.

Policy Updates

Amarosa reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will be posted on this page along with the updated revision date.

Contact Us

Questions about this Shipping Policy should be sent to us at info@amarosaclothing.com.
Our contact information is posted below:

Store Address: 8250 158 Street, Surrey, BC V4N 0R5, Canada

Store Email: info@amarosaclothing.com

Store Phone: (778) 764-5309

Customer Service Hours: Monday to Friday: 9:00am-5:00pm (Pacific Time)

We do our best to reply to your e-mail within 1-2 business days.